Refund Policy

Because Waffarha.com appreciates its customers more than anyone, believing they are the success partners, Waffarha.com is validating the refund option to all current and future customers and for all unused, partially used and used coupons before and after expiry date (within 3 days after expiration date)

Refund/exchange Guide table

Refund/Exchange type	Product refund fees by courier	Fawry/Online payment banking fees
Refund E-coupons	Non	deducting 5% of total refund amount
Refund tickets/paper coupons (during 7 days of collecting)	according to product's weight	deducting 5% of total refund amount
Refund of defective & damaged products (during 14 days of collecting)	For Free	For Free
Refund of For Free (defective & damaged) products (during 14 days of collecting)	according to product's weight	deducting 5% of total refund amount
Exchanging of defective & damaged products (during 14 days of collecting)	For Free	For Free
Exchanging of For Free (defective & damaged) products (during 14 days of collecting)	according to product's weight	deducting 5% of total refund amount

Please read the below points carefully

** Coupon/s refund valid only through the offer validity time otherwise is not stated with any other condition.                                 

**Credit Refund for Coupon/ Product: Product refund fees to by courier to be applied in case of product , and full money refund in case of coupon/s and cannot be refunded in cash once the credit is placed in the account.

**At Waffarha Refunds for Coupon/ Product: Product refund fees to by courier & Fawry/Online payment banking fees to be applied and refund the left amount. and refund has to be completed within 14 days at max otherwise it will be automatically cancelled.                               

** Tickets & Paper coupons: take place only in Waffarha head office within 7 days after receiving , and tickets/ coupons to be in its original state.                                 

** Refund Product with warranty: to take place within 14 days after receiving, in its original state showing no usage sign, complete and with the payment receipt/ invoice.       

** in case of any defective or damaged product in warranty period, please contact with the provided malfunctions & Maintenance number in the offer.                              

** Product/s refund: to be through Courier Company Or you in Waffarha Head office and the product to be in its original packaging showing no usage sign and complete as delivered to you. Product to be check by after sales dep. And compared with the received complaint, and if the product doesn’t match the sent complaint or match conditions above, then your refund will be rejected and we will send the product back to you.

** Purchases with credit amount: to be refunded only to your Waffarha credit.

** Online payment Purchases with (Credit cards or Onecard): to be refunded only to the customer's Waffarha credit or to the same payment method after deducting 5% from total refunded amount.

** Premium Card Purchases: to be fully refunded to The customer card or to the customer's Waffarha credit, and in case of Partially refunds, the only refund option available is Waffarha Credit.

** For valU refund: We can refund the valU transaction to the same valU account during 3 working days or waffarha wallet without Refund fees.

** For Souhoola refund:
- We can refund the Souhoola transaction to the same Souhoola account without refund fees during 24 Hrs or waffarha wallet.
- Souhola transactions can be refunded in 30 days only from the date of transaction to the same Souhoola account and if it exceeded 30 days the available refund would be on "Waffarha wallet"
- The partial refund is allowed only once per order to the same Souhoola account.
- In case of the partial refund, The net payment after refund must exceed 500 EGP (Minimum payment for 6 months plan).
- In case of the partial refund, The net payment after refund must exceed 1000 EGP (Minimum payment for 9 months plan and above).

** For cashback credit, it's same as Waffarha wallet credit in usage but all cashback credit would be expire in 7 days..   

** The total coupon(s) price can be refunded on Waffarha wallet - available for all methods of payment.   

** Waffarha wallet credit will be available for purchasing coupons on the application only (cannot be applied on "bill payment" tab) or to be refunded again to any method of payment \ Cash .